Cloud communications · SaaS
NetReverbCloud communications platform
NetReverb is a multi-tenant cloud communications platform with browser calling, IVR, video meetings, team chat, CRM, ticketing, SMS and an AI phone assistant.
Overview
NetReverb is a multi-tenant cloud communications platform for call centres, hospitals, hotels, schools and software companies. It brings phone calls, video meetings, team messaging, customer support and AI-powered phone assistants together, so an organisation doesn’t need a separate tool for each.
Organisations sign up, create workspaces and departments, and give their staff phone extensions. Staff make and receive calls straight from the web browser, and each organisation sets up its own phone numbers, voice menus, call queues, voicemail and call recording.
Its AI phone assistant answers calls, asks callers a set of questions such as name, phone number and address, and understands spoken or keypad answers. It reads each answer back for confirmation and saves the details as structured data, with no human agent involved.
The platform runs on its own telephony infrastructure, built on Kamailio, FreeSWITCH and LiveKit, rather than depending on third-party calling services.
What NetReverb does
Calling
- Browser-based calling with staff extensions
- Phone numbers per organisation
- Voice menus (IVR) and call queues
- Voicemail, hold-music ads and call recording
Meetings and messaging
- Audio and video meetings
- Live captions and transcripts
- One-to-one and group chat
- Communities
AI phone assistant
- Answers calls and asks a configured set of questions
- Understands spoken and keypad answers
- Reads each answer back for confirmation
- Saves caller details as structured data
Business tools
- CRM for leads and follow-ups
- Customer support ticketing
- Outbound SMS campaigns
- Prepaid credit and billing
Platform
- Multi-tenant workspaces and departments
- Laravel backend with a Vue web app
- Own telephony on Kamailio, FreeSWITCH and LiveKit
- Partner API keys for developers